1. Can I drop off my car
now?
Sure...but realize that when you drop off your car without an
appointment, there are already 15-20 cars ahead of you scheduled to
come
in. There is a very good chance that we will not be able to
bring your car into the shop until the following day, at the earliest.
2. When can I get my car back?
It's reasonable to expect your car back by the end of the day for minor
maintenance and service, or by the following day. However, if we are
delayed for reasons out of our control (such as waiting for a part to
be delivered), it might take a little bit longer to get your car back
to you. Your best bet is to plan on being without your car for
the day, and to have a back-up plan for being without
your car the following day.
Keep in mind, the earlier you drop off your car, the sooner we are
likely
to get to it. If you drop your car off at noon, when the other
14-or-so cars that were scheduled for that day arrived before 9:30AM,
your car will likely be the last car that gets brought into the shop.
If you need your car back by a certain time, please tell us when you
drop your car off, and we'll make every reasonable effort to get it
back to you by then.
3. Can I wait with my car?
You're welcome to wait, but we can't guarantee that we'll be able to
get
your car back to you any sooner. We schedule one "eight and wait," a
day;
if you can bring your car in by 7:45AM-8AM, we can do your
oil change for you, while you wait. "Eight and wait" appointments
MUST
be made in advance, since we only schedule one per day. You can plan on
being here for about an hour. You can also schedule an "eight and wait"
for New York state inspections IF a.) your car is a 1996 or later
model,
and b.) you've been in within the last month for an oil change or a
vehicle check. Again, this should take roughly an hour.
Otherwise, if you want to wait for you car, you're more than welcome
to, but we give NO guarantees that your car will be done early. You may
very well be waiting until the early afternoon, or later, especially if
you need to have parts ordered and/or installed. For that reason,
you're probably better off taking the train, bus, or car service back
home, or waiting somewhere more comfortable in the neighborhood (like a
local coffee shop). We'd be more than happy to give you a ride to the
train,
a local store or restaurant, or back home, if you live within a mile of
the shop.
4. They're doing construction/there's no parking/where
should
I
park my car?
If you're having difficulty find a parking spot within a block-or-so,
please feel free to double-park outside of our office on 19th street,
or pull into our driveway if it's empty. Bring the keys into the office
with you, and we'll have our valet ,Devon, to park your car for you.
Please don't
drive yourself crazy looking for parking! Let us park it for you!
5. Can I grab some stuff out of my car?
Why is this listed under "frequently asked questions?",
because we can't tell you how many times a customer will double-park
their car and give their keys to the valet, and after they tell us
what's going on with their vehicle, will then say "oh, I just need to
grab some stuff out of my car." At that point, the car is already
parked a block or two away. For our sake, please try and grab anything
that you're going to need out of your car BEFORE you turn
over your keys.
6. Why does everything cost so much?
We hear this question about as many times as we hear, "really? How
much? That's cheap!" (Honestly!) We understand that it's all relative
though, and what's cheap to some is expensive to others. Sure, you
could probably find someone that will do it for you cheaper, but as the
old adage goes, "you get what you pay for." When you're trying
to get it done for the cheapest price possible safety, parts and the
quality of work gets compromised. Short cuts are taken lack of
equipments and information, and tech's with lack of experience are
common.
When you bring your car to us, you're paying for quality automotive
technicians and for top quality parts for your car. To be perfectly honest, we provide you with the best service we
possibly can at the lowest price that we can afford to,. We follow
national automotive industry standards and guidelines for parts and
labor pricing. We do not use inferior parts. All of our tech's stay up
to date with the latest training, equipment and software. We operate a
properly licensed and insured business. And, we have a nationwide
warranty for 24 months or 24,000 miles on most repairs.
If you're looking for cheap work, you're welcome to go
elsewhere, because we make no concessions when it comes to quality.
Google us, our reputation speaks for itself.
7. Can I talk to Frank/Dominick/Charlie?
Is there anything that the secretary can help you with? We can't tell
you how many times customers have called and insisted that they can
only speak to Frank, Dominick and/or Charlie, only to get on the phone
with them and ask when they can schedule and appointment, or to ask a
question that our secretary can easily answer. The main reason
why we have secretary is to keep track of the schedule and to assist
our customers in setting up appointments. Rather than interrupting one
of the "big Kahunas," and putting a
wrench in what they
were in the
middle of working on, please see if the secretary can assist you first.
8. If I want to stay nearby while I wait, what is there to do
in the area?
Tell us what you're interested in doing or eating and we'll point you
in the right direction You'd be surprised at all the things you check
out locally.
